Return Policy

Gorilla Grow Tent offers a 30-day money-back guarantee provided the following conditions are met.

Once an order is placed and payment (including deposits) is secured, Grow Strong Industries immediately allocates resources toward fulfilling the order.
Therefore, if an order is cancelled prior to shipment, a 6% restocking fee will be applied to cover processing and manufacturing costs.
If an order is cancelled after it has shipped, the customer will be responsible for a 15% restocking fee and all associated shipping costs.
For cancellations mid-shipment (i.e., if the package is en route and the customer requests a return-to-sender), an additional $18 return fee will be deducted from the refund, along with all other applicable fees.

Returns are accepted only if the item is unused, in like-new condition, and returned in the original packaging (including all manuals and documentation).
Products that are used, damaged, or missing components will not qualify for a refund.

Carefully repackage the item in its original packaging. Do not discard any original materials.
Include a copy of the invoice or packing slip, if available.
Contact Grow Strong Industries at 877.476.9787 to obtain a Return Merchandise Authorization (RMA) Number and the proper return address.
If needed, Grow Strong Industries can assist in arranging shipping. Applicable shipping charges will be deducted from the refund.
Save the return tracking number to ensure proof of delivery.

Refunds are issued to the original payment method within 5–10 business days after receiving and inspecting the return.
A 15% restocking fee and all actual shipping costs (including those from “free shipping” orders) will be deducted from the refund.
Any delays in refund processing may occur if the returned item is incomplete or does not meet the above conditions.

All shipping charges are non-refundable, including the actual cost to ship the product to the customer, regardless of promotional shipping discounts or “free shipping” offers.
All returns are subject to a 6–15% restocking fee, depending on the order status and condition of the returned items.