GORILLA GROW TENT RETURN, REFUND, AND ORDER CANCELLATION POLICY
We honor a 30-day money back guarantee provided the below conditions are met and followed.
When a new order is placed and payment (deposits included) has been secured, Grow Strong Industries’ team immediately expends time, energy, and care toward the completion of the ordered system(s) and/or product(s). Due to this, any orders canceled prior to shipping from our facility are subject to a 6% restocking fee, which covers the incurred costs associated with processing and manufacturing new orders. If an order is requested to be canceled after the product has been shipped from our warehouse, the customer is subject to a 15% restocking fee and all shipping fees.
REFUNDS AND RETURNS
Refunds and returns are only honored by Grow Strong Industries if the product is returned unused, in like-new condition, in its original packaging. (Includes all documentation/manuals). If the product has been used or damaged when Grow Strong Industries receives it, a refund will not be issued to the customer.
Return Merchandise Authorization Process (RMA PROCESS)
Here are the basic steps:
1. Pack the item securely in the ORIGINAL PACKAGING your item(s) came in. Please DO NOT throw away of the original packaging or packing material. Enclose a copy of the invoice that arrived with the item(s) if possible.
2. All products must be returned in like-new, unused condition, in original boxes, and with all paperwork, parts, and accessories in order to be considered for a refund.
3. Contact Grow Strong Industries at 877.476.9787 to obtain the correct shipping address. A customer service agent will issue you a “Returned Merchandise Authorization Number” (RMA Number) that you will write on the return packaging.
4. If necessary, Grow Srong Industries can assist with shipping arrangements. Charges for shipping services may apply and will be deducted from the customer’s total refund.
5. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
You can expect a refund in the same form of payment originally used for purchase usually within 5-10 business days of our receiving of your returned product. Delays may be experienced in the case of incomplete or used returns. We will then issue the refund minus a 15% restocking fee and all shipping costs incurred by GSI.
Any and all shipping costs incurred will not be refunded. This includes the original actual cost of shipping the items to your location, not the discounted price we offer to customers at the time of purchase, including purchases with “free shipping.”
If an order is cancelled after leaving the GSI facility, mid-shipment, and you request the item to be returned to GSI, an $18 “return to sender” fee will be deducted from the cancellation refund in addition to all other shipping costs incurred and restocking fees.
*ALL RETURNS ARE SUBJECT TO A 6-15% RE-STOCKING FEE